Privacy Policy

Quellrest (“Quellrest,” “we,” “us,” or “our”) operates the website quellrest.com and sells the Quellrest Pro sleep device and related accessories. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices and rights you have over your personal information.

By using our website or purchasing from us, you agree to the practices described here. If you do not agree, please do not use the site or place an order.

We collect the following categories of information:

• Information you give us. Your name, shipping and billing address, email address, and phone number when you place an order, create an account, or contact support.
• Order and transaction details. The products you buy, order totals, and the last four digits and card brand of your payment method. We never see or store your full card number — see Section 4.
• Support communications. The content of emails, chat messages, and call notes when you reach out to our US-based support team.
• Automatically collected data. Your IP address, device and browser type, pages viewed, referring URLs, and how you interact with the site, gathered through cookies and similar technologies (see Section 5).

We do not knowingly collect personal information from children under 16. We do not sell sensitive medical records, and we ask you not to send us detailed health information through unsecured channels.

We use the information we collect to:

• Process, fulfill, and ship your orders.
• Provide customer support, including warranty and our 90-night money-back guarantee.
• Send transactional messages such as order confirmations, shipping updates, and return labels.
• Send marketing emails about products and offers — only if you opt in, and with an unsubscribe link in every message.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Understand how the site is used so we can improve it, and comply with our legal and tax obligations.

Payments on quellrest.com are processed by Revolut, our third-party payment provider. When you check out, your card details are entered into and handled directly by Revolut’s secure, PCI-DSS-compliant systems.

We never receive or store your full card number, expiration date, or security code. We only receive confirmation of payment and limited details — such as the card brand and last four digits — needed to identify your order and process refunds. Revolut’s handling of your payment data is governed by its own privacy policy.

We use cookies and similar technologies to keep your cart working, remember preferences, and measure site performance. Cookies fall into a few groups:

• Essential cookies that are required for checkout and basic site functions.
• Analytics cookies, including Google Analytics 4 (GA4), which help us understand aggregate traffic and improve the experience. GA4 may collect a truncated IP address and usage events.
• Marketing cookies that help us measure the effectiveness of advertising.

You can control or disable cookies through your browser settings, and you may opt out of Google Analytics using the Google Analytics opt-out browser add-on. Blocking some cookies may affect how the site works.

We do not sell your personal information for money. We share data only with trusted partners who help us run our business, and only as needed:

• Payment processing — Revolut.
• Shipping & fulfillment — carriers and warehouse partners that deliver your order.
• Technology providers — hosting, email delivery, customer-support, and analytics tools (e.g., Google Analytics).
• Legal & safety — when required by law, to enforce our terms, or to protect the rights and safety of our customers and company.
• Business transfers — if Quellrest is involved in a merger, acquisition, or sale of assets, your information may transfer as part of that transaction.

Depending on where you live, you may have rights over your personal information, including the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data (subject to legal and order-history retention requirements).
• Object to or restrict certain processing.
• Opt out of marketing at any time, and opt out of the “sharing” of data for cross-context advertising.
• Receive a portable copy of the data you provided to us.

California (CCPA/CPRA): You may request access to, deletion of, and details about the personal information we collect, and you will not be discriminated against for exercising these rights.

EU/UK (GDPR-style): If you are in the EEA or UK, you may also have the right to lodge a complaint with your local data-protection authority.

To exercise any right, email us at support@quellrest.com. We will verify your request and respond within the timeframe required by applicable law.

We keep your information only as long as needed to fulfill the purposes described in this policy — typically for the life of your account and for as long as required to meet legal, tax, accounting, and warranty obligations. When data is no longer needed, we securely delete or anonymize it.

We protect your information with encryption in transit, access controls, and reputable service providers. No method of transmission or storage is perfectly secure, but we work continually to safeguard your data.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through the website or by email where appropriate. Your continued use of quellrest.com after an update means you accept the revised policy.

Questions about this policy or your personal information? Our US-based team is here to help:

• Email: support@quellrest.com
• Phone: +1 (800) 555-0137